Please allow up to ten working days for free delivery. Standard delivery, costing £4.99, should arrive with you in fewer than five working days. Next-working-day delivery is also available (UK mainland only – certain areas in the Scottish highlands are also exempt), but please note that this service has a cut-off time of 3pm each working day, and after this point will roll over to be processed on the following working day. 

Please see our Refund and Returns Policy page

To edit your shipping address, please contact us as soon as possible either via email (team@charleshobson.co.uk), telephone (01347821545), or the form on our ‘Contact Us’ page. If your order has not yet been dispatched, we will be more than happy to change your shipping address for you. Unfortunately if your order has already been dispatched, we will be unable to change the given address. Depending on the courier and service used, we may be able to request the delivery be cancelled and returned to us, however this may incur an additional postage payment for us to resend the item out to you. 

You will receive an automated email from us upon confirmation of your order, as well as upon further updates such as when it is dispatched. Depending on the courier used, you will likely receive automatic updates from them regarding its status, including an allotted time slot for delivery. Unfortunately some orders may be sent via a service in which tracking is unavailable. You will still be informed when this is dispatched, but from there please allow ten working days for it to arrive with you. If it surpasses this period, please contact us as soon as possible either via email (team@charleshobson.co.uk), telephone (01347821545), or the form on our ‘Contact Us’ page, and we will be happy to look into it for you. 

If you would like to contact us with a query, please contact us as soon as possible either via email (team@charleshobson.co.uk), telephone (01347821545), or the form on our ‘Contact Us’ page

If you have entered an incorrect shipping address, please contact us as soon as possible either via email (team@charleshobson.co.uk), telephone (01347821545), or the form on our ‘Contact Us’ page as soon as possible, and if your order is not yet dispatched, we will be happy to change the shipping address for you. Unfortunately if your order has already been dispatched, we will be unable to change the given address. Depending on the courier and service used, we may be able to request the delivery be cancelled and returned to us, however this may incur an additional postage payment for us to resend the item out to you. 

Regretfully, we are only able to ship to the UK and the surrounding British Islands. 

We will always aim to parcel your order into one appropriately sized package. If you place two or more separate orders that are due to be dispatched on the same day, we will also try to parcel these together as one package where possible. In the event that we need to dispatch your order/s as more than one package, you will receive delivery updates on both.

If you would like to collect your order from our shop, please get in touch as soon as possible so we can set your item/s aside. Unfortunately we are unable to arrange this if your order has already been dispatched. Items bought for less than £99 will unfortunately still incur an automatic postage fee – in this instance, please contact us before placing your order and we will do our best to help. 

Unfortunately we do not keep all of our online stock in store. Please check with us beforehand, and we can let you know whether your desired item is available.

Unfortunately the discounts we offer on our website are exclusive to online sales. This is due to the increased costs of running the shop and the personal customer service we pride ourselves on. Equally, we will occasionally run sales in the shop that are not reflected online. We strive to offer the best of both worlds between quick and easy online buying, and a personal shopping experience in-store where our attentive staff are more than happy to assist as you browse our selection and try garments on at your leisure.

We’re sorry but no, we do not price match the rates of any other store.

We have a large selection of suits available in-store, and have an additional tailoring service to adjust them for you as necessary. Unfortunately we do not sell suits online.