Returning an item
If you are not completely satisfied with your purchase, under our “goodwill” returns policy you may return the item or items to us within 21 days. Items bought between the 1st and 25th of December may be returned before 20th January or 21 days, whichever is later. Goods must be received in accordance with our terms and conditions (below).
Unfortunately we cannot accept returns if the labels or tags have been removed from the items, so we recommend that you try on your new garments before removing the labels.
Please complete the Customer Returns Document on the reverse side of your order invoice when you return your items. For your convenience, we include a returns address label to attach to your parcel when returning. We are happy to receive items back in the same packaging we sent them in, if still in adequate condition. Otherwise, please parcel your item into any appropriately sized box/bag. Please note that we are not able to cover the cost of the return, and it is down to the customer to use their preferred courier to get items back to us.
Please note that you have a statutory duty to take care of items whilst in your possession. Returns will only be accepted where:
- All items are in their original condition complete with all labels & tags.
- You have taken due care of items whilst in your possession: Please do not remove labels when trying on items of clothing. Please ensure that you are not wearing a perfume, aftershave or a deodorant which may leave a scent or mark on the item. Do not try on or store in an area where any other odours, such as cigarette smoke or cooking, may be absorbed. Please check for any pet hairs that may have become attached to the garment, and avoided any decorative wrapping paper in which glitter may transfer to the material. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed.
- Some items cannot be returned for hygiene reasons: hats, underwear and socks.
- In addition, items altered in any way to your specification are non-returnable. For example if you have asked us to take in the waist band on a pair of jeans for you, we will be unable to accept this return.
We reserve the right not to refund your items if our terms are not followed, and you may be asked to cover the cost of postage back to you. This “goodwill” refund does not affect your legal rights under the Distance Selling Regulations or your statutory rights under other legislation.
Please ensure that all parcels are completely secure.
Any refund does not include the cost of any delivery charge going out, or coming back for the return of goods.
Any package lost or damaged in transit, (Charles Hobson of Easingwold LTD) will not be held responsible for.
For your peace of mind, We recommend you to use a delivery service that ensures that we sign for the goods on their return.
After satisfactory inspection of your return we will issue a refund for the goods. Refund timescales may vary so please allow 14 working days for the refund to appear on your credit card or bank statement.
If the item you received is faulty, you are entitled to a full refund if you return it to us within 30 days of receipt of the item.
Please contact us at firstname.lastname@example.org or on 01347 821545 to explain the situation, and if we can establish that a fault or mistake has been made, we will then send out a pre-paid returns bag for you to post the garment back to us free of charge. Please include your completed returns form with your item, specifying your order number and a brief summary of the fault. We will then examine the item and once we have established that there is a manufacturing fault we will refund you via the original method of payment, or offer a replacement where possible. In some cases this may take longer than our usual refund time of within 14 days depending on the brand and the fault.
Items that develop a problem beyond 30 days may still be covered under the manufacturer’s warranty, however returns to us after this point must come at the customer’s expense. Once returned to us, we will liaise with the manufacturers regarding how best to rectify the situation on an individual basis, however in the vast majority of cases a repair, replacement, or refund will still be offered.
Our returns address is:
Charles Hobson of Easingwold Ltd.
We reserve the right to refuse a refund including postage if the item is deemed not to be faulty.
Cancelling an order
In accordance with the Distance Selling regulations you have the right to cancel your order within 7 days of placing your order. Should you wish to change or cancel your order before it is dispatched please contact us as soon as possible. If we have not dispatched your order we will cancel it. If you have received your order and would like to change an item or get a refund simply follow our returns instructions which can be found above.