Common queries answered
Frequently asked Questions
Please allow up to ten working days for free delivery. Standard delivery, costing £4.99, should arrive with you in fewer than five working days. Next-working-day delivery is also available (UK mainland only – certain areas in the Scottish highlands are also exempt), but please note that this service has a cut-off time of 3pm each working day, and after this point will roll over to be processed on the following working day.
Saturday delivery is available for a fee of £14.99. Orders must be placed before 3pm on the Friday beforehand. Unfortunately this option is not available to Northern Ireland, other British Islands, or the Scottish Highlands.
If you are not completely satisfied with your purchase, under our “goodwill” returns policy you may return the item or items to us within 21 days. Items bought in December may be returned before 20th January or 21 days, whichever is later. Goods must be received in accordance with our terms and conditions (below).
Unfortunately we cannot accept returns if the labels or tags have been removed from the items, so we recommend that you try on your new garments before removing the labels.
Please complete the Customer Returns Document on the reverse side of your order invoice when you return your items. For your convenience, we include a returns address label to attach to your parcel when returning. We are happy to receive items back in the same packaging we sent them in, if still in adequate condition. Otherwise, please parcel your item into any appropriately sized box/bag. Please note that we are not able to cover the cost of the return, and it is down to the customer to use their preferred courier to get items back to us.
Please note that you have a statutory duty to take care of items whilst in your possession. Returns will only be accepted where:
- All items are in their original condition complete with all labels & tags.
- You have taken due care of items whilst in your possession: Please do not remove labels when trying on items of clothing. Please ensure that you are not wearing a perfume, aftershave or a deodorant which may leave a scent or mark on the item. Do not try on or store in an area where any odours, such as cigarette smoke or cooking, may be absorbed. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed.
- Some items cannot be returned for hygiene reasons: hats, underwear and socks.
- In addition, items altered in any way to your specification are non-returnable. For example if you have asked us to take in the waist band on a pair of jeans for you, we will be unable to accept this return.
We reserve the right not to refund your items if our terms are not followed, and you may be asked to cover the cost of postage back to you. This “goodwill” refund does not affect your legal rights under the Distance Selling Regulations or your statutory rights under other legislation.
Please ensure that all parcels are completely secure.
Any refund does not include the cost of any delivery charge going out, or coming back for the return of goods.
Any package lost or damaged in transit, (Charles Hobson of Easingwold LTD) will not be held responsible for.
For your peace of mind, We recommend you to use a delivery service that ensures that we sign for the goods on their return.
To edit your shipping address, please contact us as soon as possible either via email (email@example.com), telephone (01347821545), or the form on our ‘Contact Us’ page. If your order has not yet been dispatched, we will be more than happy to change your shipping address for you. Unfortunately if your order has already been dispatched, we will be unable to change the given address. Depending on the courier and service used, we may be able to request the delivery be cancelled and returned to us, however this may incur an additional postage payment for us to resend the item out to you.
You will receive an automated email from us upon confirmation of your order, as well as upon further updates such as when it is dispatched. Depending on the courier used, you will likely receive automatic updates from there regarding its status, including an allotted time slot for delivery. Unfortunately some orders may be sent via a service in which tracking is unavailable. You will still be informed when this is dispatched, but from there please allow ten working days for it to arrive with you. If it surpasses this period, please contact us as soon as possible either via email (firstname.lastname@example.org), telephone (01347821545), or the form on our ‘Contact Us’ page, and we will be happy to look into it for you.
If you would like to contact us with a query, please contact us as soon as possible either via email (email@example.com), telephone (01347821545), or the form on our ‘Contact Us’ page
If you have entered an incorrect shipping address, please contact us as soon as possible either via email (firstname.lastname@example.org), telephone (01347821545), or the form on our ‘Contact Us’ page as soon as possible, and if your order is not yet dispatched, we will be happy to change the shipping address for you. Unfortunately if your order has already been dispatched, we will be unable to change the given address. Depending on the courier and service used, we may be able to request the delivery be cancelled and returned to us, however this may incur an additional postage payment for us to resend the item out to you.
Regretfully, we are only able to ship to the UK and the surrounding British Islands.
We will always aim to parcel your order into one appropriately sized package. If you place two or more separate orders that are due to be dispatched on the same day, we will also try to parcel these together as one package where possible. In the event that we need to dispatch your order/s as more than one package, you will receive delivery updates on both.
If you would like to collect your order from our shop, please get in touch as soon as possible so we can set your item/s aside. Unfortunately we are unable to arrange this if your order has already been dispatched. Items bought for less than £99 will unfortunately still incur an automatic postage fee – in this instance, please contact us before placing your order and we will do our best to help.
Unfortunately we do not keep all of our online stock in store. Please check with us beforehand, and we can let you know whether your desired item is available.
Unfortunately the discounts we offer on our website are exclusive to online sales. This is due to the increased costs of running the shop and the personal customer service we pride ourselves on. Equally, we will occasionally run sales in the shop that are not reflected online. We strive to offer the best of both worlds between quick and easy online buying, and a personal shopping experience in-store where our attentive staff are more than happy to assist as you browse our selection and try garments on at your leisure.